Privacy Policy

Joint Pain Survey ("jointpainsurvey.com" "our," "us" or "we") provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive from users of jointpainsurvey.com (this "Site").

Joint Pain Survey holds our users' privacy in high esteem. We neither sell, nor share, any of your personal information you provide us to complete your purchase transactions. All information is kept in the strictest of confidence.

The following will be addressed in this statement:

• What personal information is collected through the website, how it is used and shared.
• What options you have regarding the use of your data.
• How you may correct inaccuracies in the information.
• The security procedures in place to protect your information.
• What personal information is collected from you through the website, how it is used and with whom it may be shared.
• What options you have regarding the use of your data.
• How you may correct inaccuracies in the information.
• The security procedures in place to protect your information.

Collection, Use, and Sharing of Information

jointpainsurvey.com is the sole owner of any and all information collected on this website. We only have access to and/or collect information that you voluntarily provide us via email, web contact forms, or other direct contact from you. We will never sell or rent this information to anyone for any use.

Your information will be used to respond to you in regards to the reason for which you contacted us. Your information will not be shared with any third parties.

We may contact you in the future via email to tell you about specials, new products or services, or changes to this policy unless you ask not to.

What Information Do We Collect?

We collect both personal and non-personal information from and about website visitors. Personal information may include your name, e-mail address, mailing address, phone number or credit card information. Non-personal information is information that is about you but individually does not identify you, such as information about your internet connection, the equipment you use to access our Website, and usage details.

We collect information from you when you register on our site, subscribe to our newsletter, respond to a survey, fill out a form, connect your website or blog to our Website, or otherwise when you directly provide it to us. We also collect information automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies and other tracking technologies.

How Do We Use Your Information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To present our website and its contents to you.
• To provide you with information, products or services that you request from us.
• To personalize your experience (your information helps us to better respond to your individual needs).
• To improve our Website (we continually strive to improve our Website offerings based on the information and feedback we receive from you).
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, or to otherwise protect our rights or those of third parties.
• To comply with applicable laws, regulations, and legal process.
• To process transactions.
• To administer a contest, promotion, survey or other site feature.
• To provide you with notices about your account, including expiration and renewal notices.
• To send periodic emails. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

Does Joint Pain Survey Use Cookies? How About Log Data?

Yes, we use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

When you visit the Site, whether as an Joint Pain Survey Member or a non-registered user just browsing (any of these, an "Joint Pain Survey User"), our servers automatically record information that your browser sends whenever you visit a website ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type or the webpage you were visiting before you came to our Site, pages of our Site that you visit, the time spent on those pages, information you search for on our Site, access times and dates, and other statistics. We use this information to monitor and analyze use of the Site and the Service and for the Site's technical administration, to increase our Site's functionality and user-friendliness, and to better tailor it to our visitors' needs. We also use this information to verify that visitors to the Site meet the criteria required to process their requests.

Access, Control & How to Update Your Information

If you have an account with us, then you may log on to your account to view certain personal information we have regarding you, and in certain cases you may revise this information. View the "Sign In" or similar page for this capability. If you are concerned about information beyond what appears on your account page, please contact us as described below.

You have the ability to opt-out of any future contact with us at any time. By contacting us via our email address listed on the website you may see what data we have collected about you, if any; change or update the data we have about you; have us delete any data we have about you; or express concern you have about the use of your data.

Upon request we provide site visitors with access to all information that we maintain about them, communications that the consumer/visitor has directed to our site (e.g., e-mails), contact information (e.g., name, address, phone number) that we maintain about them.

How Do We Protect Visitor Information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you access your personal information, we offer the use of a secure server. All sensitive information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

jointpainsurvey.com takes the security and privacy of users very seriously. We take every precaution available to ensure that your private information is kept private. When you submit sensitive data via our website, your information is protected online and offline.

Wherever we collect information such as user contact data, it is encrypted and transmitted to us in a secure way. You can verify this by looking for the closed lock icon in the bottom corner of your browser.

Offline, we protect your information by allowing only those employees who need the information to perform a specific function (such as billing or shipping) to have access. All of your information is stored in secure servers in a secure environment.

The only time that your information may be disclosed is when we are legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website and applicable laws, or to protect against misuse or unauthorized use of our website.

California Privacy Rights

The California Consumer Privacy Act of 2018 (CCPA) and California Civil code § 1798.83 provide certain rights to California residents, including the right to request information regarding our disclosure of personal information to third parties for marketing purposes. To request such information, please contact us as described below.

Joint Pain Survey does not sell (as is defined in the CCPA) the personal information we collect, and will not sell it without providing a right to opt-out.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our privacy policy.